Privacy Policy

PRIVACY POLICY

Last Updated: March 2025

Ruby Industries Pty Ltd (ABN 84 169 976 747) ("Company", "we", "us", "our") is committed to protecting the privacy of our customers and users of our website ("Website"). This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. COLLECTION OF PERSONAL INFORMATION

1.1. We collect personal information necessary to provide our products and services, including but not limited to:

• Full name, email address, phone number,      billing and shipping addresses;
• Order details, warranty registration, and      customer communication records;
• Technical data such as IP address, browser      type, and usage data through cookies and tracking technologies.

1.2. We collect information in the following ways:

• Directly from customers when they place an      order, contact customer support, or register for warranty;
• Automatically through Website analytics tools      (Google Analytics, cookies, log files);
• From third-party payment providers (e.g.,      Stripe, PayPal) in relation to payment confirmation.

1.3. By using our Website or purchasing our products, you consent to the collection of your personal information as described in this Privacy Policy.

2. USE OF PERSONAL INFORMATION

2.1. We use the collected personal information for the following purposes:

• To process orders and manage customer      transactions;
• To facilitate warranty claims and provide      after-sales support;
• To improve our Website and enhance user      experience;
• To conduct marketing and promotional      activities (with customer consent);
• To comply with legal and regulatory      requirements.

2.2. We may anonymize and aggregate data for analytical purposes, ensuring it no longer identifies individuals.

3. DISCLOSURE OF PERSONAL INFORMATION

3.1. We do not sell, trade, or rent personal information to third parties. However, we may disclose personal information to:

• Third-party service providers, including payment processors (Stripe,      PayPal), logistics partners, IT support providers, and email marketing      platforms;
• Regulatory authorities or law enforcement      agencies, if      required by law;
• Legal representatives or advisors, in case of a dispute or legal proceedings.

3.2. Third-party service providers handling personal data on our behalf are contractually obligated to maintain confidentiality and comply with data protection laws.

4. DATA SECURITY AND RETENTION

4.1. We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect personal information from unauthorized access, loss, misuse, or alteration.

4.2. While we take reasonable precautions, no online transmission or electronic storage method is 100% secure. Customers acknowledge that they use our Website at their own risk.

4.3. We retain personal information only as long as necessary to fulfill its intended purposes, comply with legal obligations, or resolve disputes. When data is no longer required, we securely delete or anonymize it.

5. CUSTOMER RIGHTS AND CHOICES

5.1. Under the Australian Privacy Act, customers have the right to:

• Request access to their personal data;
• Request correction of inaccurate or outdated      information;
• Withdraw consent for marketing communications;
• Request deletion of personal data, subject to      legal obligations.

5.2. Requests regarding personal data can be submitted via email at Sales@tundish.com.au. We will respond within a reasonable timeframe in accordance with legal requirements.

5.3. Customers can opt out of marketing emails at any time by clicking "unsubscribe" in our emails.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1. Our Website uses cookies, web beacons, and similar tracking technologies to enhance user experience and analyze traffic patterns. Cookies may collect data on:

• Browser type, device information, and browsing      behavior;
• Preferences for customized Website      functionality.

6.2. Customers can manage cookie settings in their web browsers to block or delete cookies. However, disabling cookies may impact Website functionality.

6.3. We use Google Analytics to understand user interactions with our Website. Google’s privacy policy applies to data collected through its services.

7. THIRD-PARTY LINKS AND SERVICES

7.1. Our Website may contain links to third-party websites or services. Clicking on such links may allow third parties to collect personal data.

7.2. We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before providing personal information.

8. CROSS-BORDER DATA TRANSFERS

8.1. In certain circumstances, we may transfer personal data to third-party providers or affiliates operating outside Australia. These transfers occur only when:

• The recipient country has adequate data      protection laws, or;
• The recipient has agreed to contractual      safeguards in line with Australian privacy regulations.

8.2. Customers acknowledge that by using our services, their data may be transferred to jurisdictions with different privacy laws.

9. UPDATES TO THIS PRIVACY POLICY

9.1. We reserve the right to update or modify this Privacy Policy at any time to reflect legal changes, technological advancements, or business requirements.

9.2. Significant changes will be communicated through Website updates or email notifications where applicable.

10. CONTACT INFORMATION

For privacy-related inquiries, data access requests, or complaints, please contact:

Ruby Industries Pty Ltd
Email: Sales@tundish.com.au

By using our Website or purchasing our Product, you acknowledge and accept this Privacy Policy.